Last Updated: 10/01/2025

KwikDry Carpet Cleaning Ltd (“we,” “our,” “us”) is committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you engage with our services or visit our website.

1. Information We Collect

Personal Information

We may collect the following personal information when you interact with us:

  • Name, email address, and phone number.
  • Address for service delivery.
  • Payment information for billing purposes.

Non-Personal Information

We may collect non-identifiable information, including:

  • IP address and browser type when you visit our website.
  • Pages you visit and actions taken on our website.

2. How We Use Your Information

The information we collect is used for the following purposes:

  • To schedule and deliver cleaning services.
  • To communicate with you regarding bookings, inquiries, or complaints.
  • To process payments and issue invoices.
  • To improve our website and customer experience.
  • To send promotional offers or updates (only if you’ve opted in).

3. Sharing of Information

We respect your privacy and do not sell, rent, or share your personal information with third parties, except:

  • To trusted service providers or partners who assist in delivering our services (e.g., payment processors).
  • When required by law or to comply with legal obligations.

4. Data Security

We implement robust security measures to protect your personal information, including:

  • Encrypted connections (SSL) for all online transactions.
  • Secure storage of customer information in restricted systems.
  • Regular review of our data protection practices.

However, while we take all necessary precautions, no system is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

  • Access, update, or delete your personal information.
  • Opt out of receiving promotional communications.
  • Request a copy of the personal data we hold about you.

To exercise these rights, contact us at hello@kwikdry.co.ke.

6. Cookies Policy

We use cookies to enhance your browsing experience and collect website usage data. You can disable cookies in your browser settings; however, this may impact certain website functionalities.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last Updated” date at the top indicates when the latest revisions were made.

8. Contact Us

For questions or concerns about this Privacy Policy, please contact us:

Your trust is important to us, and we are committed to safeguarding your privacy. Thank you for choosing KwikDry Carpet Cleaning Ltd!