Effective Date: 10/01/2025

At KwikDry Carpet Cleaning Ltd, we are committed to providing exceptional services and ensuring customer satisfaction. If you are not fully satisfied with the results of our cleaning services, this policy outlines the terms for returns and refunds.

1. Service Satisfaction Guarantee

We strive to deliver high-quality cleaning services that meet your expectations. If you are dissatisfied with the results:

  • Contact us within 24 hours of the service completion.
  • Provide details of the issue, including photos if necessary.
  • We will review your concern and offer a solution, which may include re-cleaning the affected area at no additional cost.

2. Refund Eligibility

Refunds are considered under the following circumstances:

  • Incomplete Service Delivery: If a service you paid for was not provided.
  • Irreparable Damage: In rare cases where damage occurs due to our negligence and cannot be rectified.
  • Service Not as Promised: If the delivered service differs significantly from what was agreed upon.

3. Refund Request Process

To request a refund:

  1. Email us at hello@kwikdry.co.ke or call +254 701 294 929 within 3 business days of the service.
  2. Provide your receipt, a description of the issue, and any supporting evidence (e.g., photos).
  3. Our team will evaluate your request and respond within 7 business days.

If approved, the refund will be processed via the original payment method within 14 business days.

4. Non-Refundable Services

Refunds are not applicable under the following conditions:

  • Dissatisfaction due to issues outside our control (e.g., pre-existing stains or damage that cannot be removed/restored).
  • Services completed to industry standards where no verifiable complaint is established.
  • Late cancellations (less than 24 hours’ notice).

5. Cancellations and Rescheduling

  • Cancellations made with at least 24 hours’ notice before the scheduled service will not incur any charges.
  • For cancellations made less than 24 hours before the scheduled service, a 20% cancellation fee will apply.
  • Rescheduling is free if done at least 24 hours in advance.

6. Contact Us

For any concerns regarding our Return and Refund Policy, feel free to contact us:

We value your trust and work diligently to ensure your satisfaction with our services.