Frequently Asked Questions (FAQ)

Here are answers to some of the common questions about our services at KwikDry Carpet Cleaning Ltd.

1. What types of cleaning services do you offer?

We specialize in:

  • Carpet cleaning for residential and commercial spaces.
  • Upholstery cleaning, including sofas, dining chairs, and mattresses.
  • Rug cleaning, including standard and specialty rugs.
  • Stain and odor removal treatments.

2. How do I book a cleaning service?

Booking is easy! You can:

  • Call us at +254 701 294 929 or +254 716 222 000.
  • Email us at hello@kwikdry.co.ke.
  • Visit our website and fill out the Request a Quote form.

3. What areas do you serve?

We provide services across Nairobi and its surrounding areas. If you’re unsure whether we cover your location, feel free to contact us for clarification.

4. What cleaning methods do you use?

We use advanced, eco-friendly cleaning techniques, including:

  • Steam cleaning for deep dirt removal.
  • Dry cleaning for delicate fabrics.
  • Spot treatment for stains and odors.

Our methods are safe for children, pets, and the environment.

5. How long does the cleaning process take?

The time depends on the type and size of the job:

  • Carpet cleaning: 1–2 hours per room.
  • Upholstery cleaning: 30 minutes to 1 hour per item.
  • Rugs: 1–2 hours, depending on size and material.

We ensure thorough drying to prevent dampness.

6. Can you remove all stains?

While we are experts in removing most stains, some permanent stains (e.g., dye spills or burns) may not be completely removable. We will assess the damage and advise you before starting the cleaning process.

7. Do you offer same-day services?

Yes, we offer same-day cleaning services based on availability. However, we recommend booking in advance to secure your preferred time.

8. What happens if I’m not satisfied with the cleaning?

Your satisfaction is our priority. If you’re not happy with the results:

  • Contact us within 24 hours.
  • We’ll re-clean the affected area at no extra cost or provide a resolution per our Return and Refund Policy.

9. Do you offer discounts or packages?

Yes! We have:

  • Residential cleaning bundles.
  • Discounts for recurring or contract-based commercial cleaning.

Check our Pricing Plan or contact us for tailored packages.

10. What payment methods do you accept?

We accept:

  • Cash payments.
  • Mobile money transfers (M-Pesa).
  • Bank transfers.

11. Do I need to be present during the cleaning?

It’s not mandatory for you to be present, but we recommend having someone available to grant access and review the work upon completion.

Still have questions? Contact us at hello@kwikdry.co.ke or call +254 701 294 929. We’re happy to help!